Terms of Service

By booking online or approving a quotation via phone, email, verbal consent, or digital sign-off, you agree to all TLC Terms & Conditions of Service.

1. Scheduling & Arrival

You’ll receive a 2-hour arrival window. We strive to arrive at the earliest time but cannot guarantee it. If access isn’t available when we arrive within the window, a cancellation/rescheduling fee may apply. Reschedules with less than 48 hours’ notice are subject to a $35 fee, at TLC’s discretion. We may adjust service dates due to weather or unforeseen circumstances. In light rain, work proceeds as scheduled. In heavy rain, work may be rescheduled within 2–3 clear days. We do not wait more than 15 minutes for someone to arrive for interior access or screen removal jobs.

2. Payment Terms

NET 15, with exceptions available for: Government or municipal accounts Projects with verified third-party funding or PO systems. Past due invoices incur a 5% fee every 15 days. This fee is only refundable for a) recurring accounts who set up EasyPay for future payments b) Refundable as account credit for all other invoices. Unpaid accounts over 30 days may result in suspended service. After 90 days, legal or collection action may be taken. Mail checks to: TLC, 816 W Monroe St, Decatur, IN 46711

3. Online Booking

All online bookings are subject to review. We may adjust based on: Service area or capacity Correct square footage, window count, etc. Schedule availability Additional support services needed (e.g., lift rental) Final details will be sent via confirmation email and your client hub.

4. Service Minimums

Residential $199 | Routine window cleaning $19

5. Access & Property Conditions

Full access must be provided on service day. We do not move obstacles or unscrew artifacts. Windows must be closed; open/unsafe/inaccessible windows will not be cleaned but may be charged. Clients must clear sills and ensure interior access for inside window cleaning. Unsafe work practices (including ladders over 40 ft) are not performed.

6. Condition of Property

All items must be structurally sound. TLC is not liable for damage to aged, weathered, or compromised materials. Cosmetic marks from ladder contact may occur and are not the responsibility of TLC. We reserve the right to surcharge for unusually dirty or hard-to-access work.

7. Satisfaction Guarantee

We guarantee 100% satisfaction and will re-clean within 48 hours if notified within 3 business days. Clients must use this resolution process before posting negative reviews. Violations may result in legal action in Adams County Small Claims Court (up to $10,000).

8. Warranty & Limitations

No warranties are provided for stain, oxidation, discoloration, weathering, fading, or cracking removal. Pressure washing may not remove all stains. Results for phone-quoted services not suitable for desired outcomes are not guaranteed. Full charge applies. Any services involving washing/cleaning do not include stain or oxidation removal unless stated.

9. Gutter Services

Gutter cleaning includes only interior debris removal—no repairs, removals, or downspout work. We do not remove gutter guards or guarantee gutter functionality.

10. Roof Cleaning

Asphalt Shingles: Low-pressure chemical application; rain completes removal over time. Metal Roofing: Low-pressure treatment, rinsed before completion.

11. Exterior Cleaning

House Washing: Includes siding, gutters, eaves, foundation, shutters, and trim. Low-pressure wash using professional agents. Flat Work (driveways, patios, etc.): Cleaned with high/low pressure and job-specific cleaners. Not all stains can be removed. Composite Decking: Cleaned with specialty chemicals. No guarantee on mold/stain removal. Wood/Shake Siding: No warranty for mold/algae removal. Not liable for damage to untreated or cedar surfaces. Fascia & Soffit: Includes gutter face and area behind it as accessible.

12. Window Cleaning

Razor blades and scrapers may be used to remove construction debris. Scratches on poor-quality tempered glass are not the responsibility of TLC. If you reject this waiver, there is no agreement for construction window cleaning. Storm windows: TLC is not liable for breakage due to age, tight fit, or deterioration.

13. Equipment & Liability

TLC is not liable for failures/malfunctions of rented or on-site equipment. Liability falls on the rental company or supplier. Damage due to poor maintenance, faulty siding, or leaks is the customer's responsibility.

14. Promotions & Communication

Introductory and promotional offers may be changed or terminated at any time. Terminated accounts are ineligible for re-promotion. By booking with TLC, you consent to receive mail or emails with promotions or updates.

15. Disputes & Legal

Disputes must be resolved under Indiana law and in Adams County Courts. It is the client's responsibility to prove full payment in case of dispute. We reserve the right to amend these Terms at any time without notice.

Privacy Policy

Privacy policy. www.tlceasy.com Last Updated: 1/16/2024 1. Introduction Welcome to www.tlceasy.com ("we," "us," "our"). At www.tlceasy.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website. By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our website. 2. Information We Collect We may collect various types of information, including: Personal Information: This may include your name, email address, phone number, and any other information you provide when you contact us or make a purchase. Non-Personal Information: This includes information such as your IP address, browser type, device type, and other technical information collected through cookies and similar technologies. 3. How We Use Your Information We use the collected information for the following purposes: To provide and maintain our website and services. To process and fulfill orders and requests. To communicate with you, respond to your inquiries, and send you updates. To improve our website's functionality, content, and user experience. To comply with legal obligations and protect our rights. 4. Disclosure of Your Information We may share your information with: Service providers who assist us in operating our website and providing our services. Law enforcement or regulatory agencies as required by law. Other third parties with your consent or as otherwise described in this Privacy Policy. 5. Cookies and Similar Technologies We use cookies and similar technologies to collect non-personal information about your browsing activities. You can manage your cookie preferences through your browser settings. 6. Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information. 7. Security We take reasonable measures to protect your personal information. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information. 8. Children's Privacy Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to have the information removed. 9. Your Choices You have the following rights regarding your personal information: Access, correct, or delete your personal information. Opt-out of receiving marketing communications. Request that we restrict the processing of your personal data. 10. Changes to this Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. 11. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected]